{"id":176319,"date":"2024-08-05T11:33:36","date_gmt":"2024-08-05T09:33:36","guid":{"rendered":"https:\/\/www.magped.com\/returns\/"},"modified":"2025-09-12T11:22:18","modified_gmt":"2025-09-12T09:22:18","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.magped.com\/en\/returns\/","title":{"rendered":"returns"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1029057324\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-1575661461\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1575661461 {\n  padding-top: 30px;\n}\n@media (min-width:550px) {\n  #gap-1575661461 {\n    padding-top: 20px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-880131400\">\n\n\t<div id=\"col-583779352\" class=\"col medium-6 small-12 large-5\"  data-animate=\"bounceInUp\">\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-3153159814\" class=\"text collapse\">\n\t\t\n<p>Support<br \/>\n\t\t\t<\/div>\n\t\n\t<div id=\"gap-1085416376\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1085416376 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1297464580\" class=\"text collapse h2\">\n\t\t\n<p>Right of return<br \/>\n\t\t\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-583779352 > .col-inner {\n  margin: 0px 0px 15px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1029057324 {\n  padding-top: 10px;\n  padding-bottom: 10px;\n  min-height: 0px;\n  background-color: rgb(255, 255, 255);\n}\n@media (min-width:550px) {\n  #section_1029057324 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1018425616\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-1054182669\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1054182669 {\n  padding-top: 55px;\n}\n@media (min-width:550px) {\n  #gap-1054182669 {\n    padding-top: 70px;\n  }\n}\n@media (min-width:850px) {\n  #gap-1054182669 {\n    padding-top: 75px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-633531240\">\n\n\t<div id=\"col-2137627408\" class=\"col medium-12 small-12 large-3\"  >\n\t\t<div class=\"is-sticky-column\"><div class=\"is-sticky-column__inner\">\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\t<div class=\"ux-menu stack stack-col justify-start\">\n\t\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.magped.com\/faq\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tFAQ\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.magped.com\/shippings\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tShipping\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.magped.com\/returns\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tCancellation policy\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.magped.com\/payments\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tPayment\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.magped.com\/terms-and-conditions\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tGeneral Terms and Conditions\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.magped.com\/privacy-policy\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tData protection information\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.magped.com\/impressum\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tImpressum\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.magped.com\/contact\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tContact\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\n<style>\n#col-2137627408 > .is-sticky-column > .is-sticky-column__inner > .col-inner {\n  padding: 10% 10% 7% 10%;\n  margin: 0px 0px 25px 0px;\n  border-radius: 20px;\n}\n@media (min-width:550px) {\n  #col-2137627408 > .is-sticky-column > .is-sticky-column__inner > .col-inner {\n    padding: 5% 5% 5% 5%;\n  }\n}\n@media (min-width:850px) {\n  #col-2137627408 > .is-sticky-column > .is-sticky-column__inner > .col-inner {\n    padding: 12% 15% 12% 15%;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-526343097\" class=\"col medium-12 small-12 large-9 medium-col-first\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>We have a 30-day satisfaction guarantee. This means that you can send your magped back to us within 30 days, even if it is slightly used, and we will immediately refund the full purchase price. <\/p>\n<h4>Reimbursement<\/h4>\n<p>The purchase price will be refunded immediately to the payment method used for the order when the returned goods arrive. In the case of a credit card refund, it may take up to 10 days before you see the amount credited to your credit card statement. <\/p>\n<h4>Defective goods<\/h4>\n<p>Defective goods will be replaced immediately and free of charge, unless the damage was incurred by the customer.<\/p>\n<h4>How can I return goods<\/h4>\n<p>Please send the goods to:<\/p>\n<p> magped GmbH<\/p>\n<p> Grubenweg 1<\/p>\n<p> 6071 Aldrans<\/p>\n<p> Austria<\/p>\n<p>We do not offer return vouchers.<\/p>\n<h4>Right of withdrawal<\/h4>\n<p>You have the right to withdraw from this contract within 30 days without giving any reason.<\/p>\n<p>The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.<\/p>\n<p>To exercise the right of withdrawal, you must inform us (magpad GmbH, Grubenweg 5, 6071 Aldrans, Austria, ) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. <\/p>\n<p>Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung \u00fcber die Aus\u00fcbung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.<\/p>\n<h4>Consequences of revocation<\/h4>\n<p>If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.  <\/p>\n<p>You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. <\/p>\n<p>You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. <\/p>\n<h4>Sample withdrawal form<\/h4>\n<p>(If you wish to cancel the contract, please complete this form and return it to us).<\/p>\n<p>&#8211; To<\/p>\n<p>magped GmbH<\/p>\n<p>Grubenweg 1<\/p>\n<p>6071 Aldrans<\/p>\n<p>Austria<\/p>\n<p>&#8211; I\/we (*) hereby revoke the contract concluded by me\/us (*) for the purchase of the following goods (*)\/the provision of the following service (*)<\/p>\n<p>&#8211; Ordered on (*)\/received on (*)<\/p>\n<p>&#8211; Name of the consumer(s)<\/p>\n<p>&#8211; Address of the consumer(s)<\/p>\n<p>&#8211; Signature of the consumer(s) (only for notification on paper)<\/p>\n<p>&#8211; Date<\/p>\n<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-526343097 > .col-inner {\n  padding: 0px 0px 0% 0px;\n  border-radius: 30px;\n}\n@media (min-width:550px) {\n  #col-526343097 > .col-inner {\n    padding: 0px 0px 0px 0px;\n  }\n}\n@media (min-width:850px) {\n  #col-526343097 > .col-inner {\n    padding: 0px 0px 0px 6%;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-742608664\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-742608664 {\n  padding-top: 20px;\n}\n@media (min-width:550px) {\n  #gap-742608664 {\n    padding-top: 50px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-371227632\">\n\n\n\t<div id=\"col-1750244961\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner dark\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row row-collapse align-middle\"  id=\"row-1472848287\">\n\n\n\t<div id=\"col-951119262\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row row-collapse align-middle align-center\"  id=\"row-458869206\">\n\n\n\t<div id=\"col-887341455\" class=\"col medium-12 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"stack-3882565024\" class=\"stack stack-row justify-start items-stretch md:justify-center\">\n\t\t\n\n\t<div id=\"text-487009356\" class=\"text round-corners collapse\">\n\t\t\n\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1269\" src=\"\/wp-content\/uploads\/2024\/09\/any_questions.jpg\" alt=\"\" width=\"135\" height=\"94\"><\/p>\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-3882565024 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-977649012\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2397472231\" class=\"text h3 collapse\">\n\t\t\n\nDo you have any questions?\n\t\t\n<style>\n#text-2397472231 {\n  text-align: center;\n}\n@media (min-width:850px) {\n  #text-2397472231 {\n    text-align: left;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1353756131\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1353756131 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-186558590\" class=\"text collapse\">\n\t\t\n\nPlease feel free to contact us at any time.\n\t\t\n<style>\n#text-186558590 {\n  text-align: center;\n}\n@media (min-width:850px) {\n  #text-186558590 {\n    text-align: left;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-977649012 > .col-inner {\n  padding: 30px 0px 0px 0px;\n  margin: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-977649012 > .col-inner {\n    padding: 20px 0px 0px 0px;\n  }\n}\n@media (min-width:850px) {\n  #col-977649012 > .col-inner {\n    padding: 0px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-951119262 > .col-inner {\n  padding: 0px 0px 30px 0px;\n}\n@media (min-width:850px) {\n  #col-951119262 > .col-inner {\n    padding: 0px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1015695568\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"stack-57057324\" class=\"stack stack-row justify-center items-stretch sm:stack-col\">\n\t\t\n\n<a href=\"https:\/\/www.magped.com\/en\/contact\/\" class=\"button secondary is-large collapse\" >\n\t\t<span>Contact magped<\/span>\n\t<\/a>\n\n\n\n\t\t\n<style>\n#stack-57057324 > * {\n  --stack-gap: 0.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1472848287 > .col > .col-inner {\n  border-radius: 20px;\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1750244961 > .col-inner {\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-371227632 > .col > .col-inner {\n  padding: 10% 10% 10% 10%;\n  background-color: #161616;\n  border-radius: 20px;\n}\n@media (min-width:550px) {\n  #row-371227632 > .col > .col-inner {\n    padding: 5% 5% 5% 5%;\n  }\n}\n@media (min-width:850px) {\n  #row-371227632 > .col > .col-inner {\n    padding: 2% 2% 2% 2%;\n  }\n}\n<\/style>\n<\/div>\n<div class=\"row\"  id=\"row-1345665079\">\n\n\n\t<div id=\"col-748610702\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1018425616 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(247, 247, 247);\n}\n@media (min-width:550px) {\n  #section_1018425616 {\n    padding-top: 0px;\n    padding-bottom: 0px;\n  }\n}\n@media (min-width:850px) {\n  #section_1018425616 {\n    padding-top: 0px;\n    padding-bottom: 0px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-176319","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.magped.com\/en\/wp-json\/wp\/v2\/pages\/176319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.magped.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.magped.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.magped.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.magped.com\/en\/wp-json\/wp\/v2\/comments?post=176319"}],"version-history":[{"count":7,"href":"https:\/\/www.magped.com\/en\/wp-json\/wp\/v2\/pages\/176319\/revisions"}],"predecessor-version":[{"id":195765,"href":"https:\/\/www.magped.com\/en\/wp-json\/wp\/v2\/pages\/176319\/revisions\/195765"}],"wp:attachment":[{"href":"https:\/\/www.magped.com\/en\/wp-json\/wp\/v2\/media?parent=176319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}