RIGHT TO CANCELLATION FOR CONSUMERS:
Consumers have the right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the date on which you, or a third party named by you who is not the carrier, took possession of the last goods or last partial delivery.
To exercise your right to cancellation, you must inform us of your decision to cancel this contract by means of a clear declaration in writing (e.g. via a letter sent by registered mail, a fax, or an email). You can use the enclosed cancellation template for this purpose. To protect the cancellation period, it is sufficient to send the notification of enforcement of the right to cancellation before the end of the cancellation period. Consequences of cancellation: If you cancel this contract, we shall reimburse you with all payments which we have received from you, including the delivery costs (excluding additional costs which are incurred in the event that you have chosen a delivery method other than the standard delivery method offered by us), without delay and no later than within fourteen days from the date on which we receive a written notification of your cancellation of this contract.
To refund your payment, we will use the same method which you used to make the original transaction, unless another method has been expressly agreed with you and under no circumstances will you be charged any fees as a result of this refund. However, we can refuse to issue a refund until we have received the goods unused and without damage or until you have provided proof that you have returned the goods unused and undamaged. You must return or hand over the goods without delay and in any case, within fourteen days from the date on which you inform us of the cancellation of this contract.
The cancellation period is guaranteed if you return the goods before the expiry of the fourteen day period. You shall be solely responsible for the direct costs of returning the goods. You shall only be responsible for any diminished value of the goods if this loss is the actual result of unnecessary handling of the goods by you to check their characteristics, properties, features, and function.
STANDARD CANCELLATION TEMPLATE:
If you wish to cancel the contract, please complete this form and return it to:
Send [by registered mail, email or fax as per company information] to:
• I/We (*) hereby cancel the contract which I/We (*) have entered into for the purchase of the following goods (*)
• Ordered on (*)/Received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for notification on paper)